The most-asked questions about Senly — from pricing and features to onboarding and security. Can’t find your question? We’re happy to help you personally.
Senly is an all-in-one platform for marketing agencies that replaces 25+ separate tools: content planning, AI captions, monthly reports, client management, a unified inbox and a white-label client portal — all in a single environment.
For marketing agencies that manage multiple clients and want to scale without tooling chaos. It is built for teams, not for solo freelancers with a single account.
Instagram, TikTok, LinkedIn and Facebook, with one-click OAuth connection — no API keys required.
The interface and public pages are available in Dutch, English, German and French.
Yes. Senly is fully available in the Netherlands and Belgium. Invoices are issued VAT-compliant for both countries, and support is available in Dutch and English.
Yes, Senly is a Dutch product. Servers are located in the EU, support is available in Dutch and English, and the privacy policy follows the GDPR (no US-based data processing).
Hootsuite and Sprout Social are built for in-house teams. Senly is purpose-built for agencies that manage multiple clients — with a white-label portal, pay-per-client pricing and a CRM layer that other tools lack.
Senly charges per active client, not per user or per feature. You only pay for the clients you manage; adding team members costs nothing extra.
No. You start with a free 14-day trial with full access, without a credit card and without commitments.
Yes, Senly is cancellable monthly. No annual contracts and no notice period.
Once you reach a certain number of active clients, the system automatically switches to the Scale rate. You don’t have to do anything yourself.
No. Clients you pause or archive don’t count towards billing. You only pay for actively managed clients in the current month.
There’s no plan to choose — the price automatically follows the number of active clients. Scale up or down without having to change anything.
Yes. With annual prepayment you get two months free (equivalent to ~17% discount). Monthly cancellation remains possible within that period.
For NL companies 21% VAT is charged. For Belgian companies with a VAT number the reverse-charge mechanism applies. Outside the EU no VAT is charged.
Among others: content planning, AI captions, monthly reports, CRM / client management, unified inbox, booking, brand kits and a white-label client portal — together easily replacing 25+ separate subscriptions.
Yes. Your own domain, logo and colours are included by default. Clients see your agency, not Senly.
Yes. Senly generates 3–5 caption variants per post in each client’s brand voice, so every post is immediately on-brand.
Senly automatically generates a white-label PDF per client in your house style — without you having to spend any manual time on it.
Yes, you can schedule content per day, week or month. Senly publishes automatically at the chosen moment via OAuth — no manual action required.
Yes. Senly integrates with Canva, Google Drive and Metricool for asset import. Designs can be placed directly from Canva into the content calendar.
Senly is fully responsive in any modern browser. A native iOS/Android app is on the roadmap for 2026. Push notifications already work via PWA.
Yes. Clients log in to the white-label portal and see a visual preview per post. They can approve, reject or leave feedback — with audit trail.
A separate environment on your own domain where clients approve content, download reports, view invoices and chat with your team. Fully in your house style.
Yes. All DMs from Instagram, Facebook, LinkedIn and TikTok come together in one inbox per client. With response times, tags and team assignment.
Asset libraries are separated per client for brand protection. Templates and best practices can be shared within your own team.
Reach, engagement, follower growth, top posts, best posting times and hashtag performance. Per platform and as an overall view. All exportable to PDF.
Onboarding takes an afternoon: create a client, connect platforms via OAuth and schedule content. No consultancy track or training day required.
Yes, our team helps with the switch. Contact us via the contact page and we’ll think along with your situation.
Support via chat and email for everyone. On the higher plans you get dedicated onboarding and an SLA.
During business days we usually respond within 2 hours via chat. Email is answered within 1 working day. Premium clients have an SLA of 4 hours on business days.
Yes. The help centre contains 60+ articles with step-by-step explanations, video tutorials and best practices. Accessible via /helpcentrum.
Yes. With every plan you can schedule a free onboarding call where we walk your team through the platform. Duration: ~45 minutes.
Live chat is active between 9:00 and 17:00 on business days. Outside office hours we respond the next business day — critical outages are monitored 24/7.
Senly uses AES-256-GCM encryption, multi-tenant isolation and GDPR-compliant processing. Client passwords are never shared.
Yes. Data is processed in accordance with the GDPR. The details are in our privacy policy.
Access is centrally managed with granular permissions per team member. Nobody needs to share passwords.
Servers are in the European Union (Frankfurt, AWS region eu-central-1). No data processing via US cloud providers.
Yes. A data processing agreement (DPA) under the GDPR can be signed on request. It describes how Senly handles client and end-user data.
Yes. 2FA via authenticator app is available for all accounts. For enterprise clients SSO via Google Workspace and Microsoft 365 is possible.
On cancellation we retain your data for 30 days in case you return. After that everything is permanently deleted. You can request an export in advance via support.
Full database backups every 6 hours, with 30 days of retention. In addition, point-in-time recovery of the last 7 days at transaction level.
Unlimited. Senly charges per client, not per user. Add as many team members as you want at no extra cost.
Yes. You can set roles per team member: admin, content creator, account manager, finance. Each with their own permissions and visibility.
Yes. You can add freelancers per client with limited permissions. They only see the content and data of the clients they are working on.
Clients log in to the white-label portal for content approval, reports and invoices. They have no access to internal agency tools or other clients.
Canva, Google Drive, Metricool, Stripe, Calendly, Zapier, Slack, Microsoft 365, Google Workspace. Full overview at /integraties.
A public API is on the roadmap for Q3 2026. For custom integrations you can already connect with other systems via Zapier or webhooks.
Yes. Stripe integration for automatic client invoices and subscription management. Invoices can also be generated manually via Moneybird or Exact.
Send us a message or schedule a demo. We usually reply within one business day — or just start your free trial right away.