An Admin is the agency owner or office manager. Full access to:
- All clients + edit/deactivate/delete
- All tasks agency-wide
- Financials (revenue, margins, costs, billing)
- Settings (brand identity, integrations, domain, email)
- Users and roles
- Commission rules and payouts
- Access to Admin sidebar
Recommendation: at least 2 Admin accounts per agency so you never lose access if one phone goes missing.