Also known as: Shared inbox, Consolidated inbox
A central interface where all messages from every social media platform (DMs, comments, mentions, reviews) come together — so an agency no longer has to switch between separate apps to respond.
For agencies managing 10+ clients, a unified inbox means: instead of keeping 40+ tabs open (Instagram per client, Facebook per client, LinkedIn per client), you have one screen with all messages and can respond to each one in 5 seconds with the right client context.
A good unified inbox shows, for each message: which client, which platform, the message type (DM/comment/mention), context from earlier messages by the same user, and the option to quickly reply, tag, or assign it to a colleague.
Monday morning the agency opens the unified inbox: 47 unread messages spread across 12 clients. Filters per client. First message: a DM for the client "Travis Travel" with a pricing question — the agency replies right away and tags the client for follow-up.
Senly has a unified inbox that centrally brings together DMs, comments, and mentions from Instagram, LinkedIn, TikTok, and Facebook — filtered per client.
The strategic and operational management of all of a brand's social media channels — including content creation, planning, publishing, community management, advertising, and performance measurement.
A percentage showing how much interaction (likes, comments, shares, saves) a post receives relative to its reach or follower count — a key KPI for the health of a social media account.
The strategic and operational management of all of a brand's social media channels — including content creation, planning, publishing, community management, advertising, and performance measurement.
Publishing the same content to multiple social media platforms at once — for example, pushing a single post to Instagram, Facebook, and LinkedIn simultaneously — to expand reach without extra work.
Automatically publishing social media posts at preset dates and times — without anyone needing to step in at the moment of publication.
A percentage showing how much interaction (likes, comments, shares, saves) a post receives relative to its reach or follower count — a key KPI for the health of a social media account.
Continuously tracking when and how a brand name is mentioned online — on social media, in blogs, on forums, or in reviews — so the brand can respond or spot trends.
A deliberate plan for which hashtags go under which posts — using a mix of popular, niche-specific and branded tags to reach the right audience rather than a random pile of tags.
Client portal, content planning, AI captions, white-label reporting — all in one tool. Try it free for 14 days.